Senior Business Analyst

The Senior Business Analyst will provide strategic business analysis services to clients and other business partners as required, from the Strategic Projects Group reporting to the Head of Business Analysis. Working closely with subject matter experts, clients, and the project team to understand the challenges and opportunities, and work as team to meet them.

The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.

Responsibilities

Expertise:

• Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.
• Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.
• Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.

Implementation & Documentation

• Elicit and produce required project analysis documentation as outlined in the framework. Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required.
• Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing ones, and collaborating with internal stakeholders and clients to ensure systems provided meet the long-term business strategies.
• Meet with project team regularly to review project deliverables and deadlines and maintain accountability for Business Analysis deliverables.

Reporting & Communications

• Supporting and managing customer relationships and expectations for Business Analysis within SPG, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Senior Business Analyst appraised of project results.
• Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings.
• Understanding and negotiating needs and expectations of multiple stakeholders.
• Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.
• Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO.

Requirements

The Senior Business Analyst should have:

• Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions.
• Strong analytical and problem identification skills, and be able to use those skills to derive root cause problems and drive innovative, value focused, options and solutions; both tactical and strategic.
• Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with.
• Excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels, including cross functional team work.
• Good working knowledge of best practise business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries.
• Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines.
• Have provided executive support functions (reporting, ad-hoc analysis, business cases, project start up).
• Intermediate Business Analysis qualifications, ideally IIBA, or equivalent experience and be committed to continuing professional development and advancing their knowledge in the field of business analysis.

It would be an advantage to have:

• Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma).
• Working knowledge of automation technologies and their use in integrations, solution design, and operational process.
• Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders.